Workshop: What do your members really think?
Stephen Hampshire, Development Manager & Richard Kimber, Client Manager, The Leadership Factor

Knowing what your members really think of your association and the services it provides is critical if you are to retain recruit new members.

This session will consider some of the key points in discovering what matters most to your members.

* Gaining membership feedback
* Asking the right questions
* Sampling and survey techniques
* Are satisfied members enough - or do you need to truly ‘delight’ them?