Customer Feedback - A nightmare or an opportunity?
Mark Dealtry, Managing Director, Referenceline

What can your organisation learn from the examples of Amazon and Ebay? Do your members enhance the image of your Association, or is it the other way round?

Do codes and monitoring inevitably lead to lower renewals and fewer members, or to more applications and higher membership?

This session offers you the chance to learn from the experience of two TaF members in very different industries (business to consumer and business to business) who have used Referenceline’s service over the past year:

· The British Association of Removers (see www.referenceline.com/bar/ )
· The British Compressed Air Society (see www.referenceline.com/bcas)